Shipping & Returns

Sand Creek coffee is fresh-roasted. Depending on the roast schedule, orders generally ship in 1–2 business days from our roastery in Moundridge, Kansas.

At checkout you'll choose between USPS, UPS, or FedEx. Rates are calculated from our door to yours based on package weight and distance, and you'll see the exact cost — including estimated transit days — before you pay. No surprises on the receipt.

When your order ships, you'll get an email with a tracking link so you can watch the coffee make its way to you. (If a shipment goes out without tracking, we'll tell you that too.)

We currently ship anywhere in the United States, including Alaska and Hawaii.

Close by? Tick “Pick up locally” at checkout and pay no shipping. We'll hold your order at Sand Creek Coffee Roastery, 551 22nd Ave · Moundridge, KS 67107 ((620) 654-2899).

Pickup orders are not shipped and no delivery address is collected, so please only choose it if you can collect in person. Since your coffee is roasted after you order, it won't be ready straight away — wait for our “ready to pick up” email before coming by.

Orders not collected within 10 days of that email may be cancelled and refunded.

Coffee: roasted-to-order coffee can't go back in the roaster, so we keep it simple — if your coffee arrives damaged, isn't what you ordered, or just isn't making you happy, contact us within 30 days of delivery and we'll make it right with a replacement or a full refund. We may ask what went wrong (it helps us roast better), but we won't ask you to mail coffee back.

Order changes & cancellations: since roasting starts quickly, contact us as soon as possible — if your order hasn't roasted yet, we can change or cancel it with a full refund.